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  • Writer's pictureAuryn Denovan

What You Need to Know About the "Unable to verify this iPhone has a genuine Apple display" Message

Have you ever had a screen or battery replaced on your iPhone 11, iPhone 12, iPhone 13 or iPhone 14 series smartphone by a third-party technician only to see after the repair a message that you don't understand?


You may have beed alerted by a message that says "Unable to verify if this iPhone has a genuine Apple display/battery".

This message can be alarming to some users, but we are here to tell you that

this is nothing to worry about.


To summarise; it is only a message to tell you that this specific component has been replaced. In this blog, we'll explain what this message means so you don't need to worry if you encounter it.



What Does the "Unable to Verify" Message Mean?

This message appears when your iPhone detects that a screen or battery has been installed by a third-party technician. This is due to the "Genuine Parts Verification" feature introduced by Apple in these devices, which checks whether the components in the device match up with a specific serial number given to your original parts when you first get the device. When an OEM (original parts) or non-genuine part is used, the device is unable to verify its authenticity as the new serial numbers do not much up, and as a result, it will display the message.

Why You Don't Need to Worry About It?

  • First and foremost, it's important to note that this message is purely informational and does not affect the functionality of your device. Your iPhone will continue to work as normal with the replacement part installed, and you can dismiss the message and use your device as you normally would.

This message will display in three different areas of the phone;

  1. The lock screen - This lasts about 3-4 weeks and then the notification will disappear permanently.


2. The Home Screen - You will usually not get this message as it only happens after

the replacement part has been installed and the phone has been turned on for the

first time but there have been cases where this message can display multiple times.


3. The last alerts are within the settings found either by a screen or battery replacement

You can see these messages in either:

Settings-> General -> About -> "Important Display Message" OR

Settings -> Battery -> "Important Battery Message".

These alerts will not disappear and will be permanently within your settings

  • Secondly, it's worth keeping in mind that many third-party technicians all use different replacement parts- it is important to ask what grade part you are getting installed but regardless if it is an original screen or an aftermarket screen that message will still appear. We always recommend asking your third-party repair technician what quality part they will have installed into your phone so you can make your best choice based on quality, cost, and preference of the technician.

While using either an Original replacement or Aftermarket replacement part may not be "officially" recognized by Apple, these parts can often provide comparable performance and longevity at a lower cost.


Lastly, it's important to remember that you should always be informed by your technician if they are using non-genuine parts. A reputable technician will always disclose this information to you upfront so that you can make an informed decision about whether to proceed with the repair.


If you don't want the "Unable to Verify" message

However, if you want to avoid the "Unable to Verify" message altogether, you may need to exclusively seek out an Apple-authorized technician for your iPhone repairs. While this can be more expensive, it ensures that all replacement parts used in your device are genuine Apple parts and that you won't see any alerts or notifications related to the use of non-genuine components. Keep in mind, though, that this may not always be necessary depending on your needs and budget, and that many third-party technicians can provide high-quality repairs that are comparable to those done by Apple-authorized technicians.


In Conclusion In summary, the "Unable to Verify" message that appears on your iPhone after having a screen or battery replaced by a third-party technician is nothing to worry about. This message is simply an alert that a part has been installed and does not affect the functionality of your device. As long as your technician has informed you of the grade of the parts, you can rest assured that your device has been repaired using high-quality components that can often provide comparable performance and longevity at a lower cost. However, if you want to avoid seeing this message altogether, you may need to exclusively seek out an Apple-authorized technician for your repairs. While this can be more expensive, it ensures that all replacement parts used in your device are genuine Apple parts and that you won't see any alerts or notifications related to the use of non-genuine components. Ultimately, the decision on whether to use a third-party technician or an Apple-authorized technician for your repairs depends on your needs and budget, but it's important to know that both options are available to you.


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